{"id":2248,"date":"2025-11-13T22:55:37","date_gmt":"2025-11-13T22:55:37","guid":{"rendered":"https:\/\/terramartravelhub.com\/?page_id=2248"},"modified":"2026-04-23T21:40:57","modified_gmt":"2026-04-23T21:40:57","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/terramartravelhub.com\/pt\/terminos-y-condiciones\/","title":{"rendered":"Termos e condi\u00e7\u00f5es"},"content":{"rendered":"<h1 class=\"wp-block-heading has-text-align-center has-x-large-font-size\" style=\"text-transform:uppercase\">\ud83d\udcc4 <strong>TERMOS E CONDI\u00c7\u00d5ES DE USO<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00daltima atualiza\u00e7\u00e3o: novembro de 2025<\/strong><br><strong>Terramar Travel Hub \u2013 Ag\u00eancia de Viagens Online<\/strong><br><strong>Dom\u00ednio:<\/strong> terramartravelhub.com<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Aceita\u00e7\u00e3o dos Termos<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ao acessar terramartravelhub.com e\/ou contratar nossos servi\u00e7os, o usu\u00e1rio reconhece ter lido, compreendido e aceitado estes Termos e Condi\u00e7\u00f5es.<br>Caso n\u00e3o concorde com algum dos pontos aqui detalhados, dever\u00e1 abster-se de utilizar o site e os servi\u00e7os oferecidos.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Natureza do nosso servi\u00e7o \u2013 Intermedia\u00e7\u00e3o<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A Terramar Travel Hub \u2013 Ag\u00eancia de Viagens Online atua exclusivamente como intermedi\u00e1ria entre os passageiros e os fornecedores finais de servi\u00e7os tur\u00edsticos, tais como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Excurs\u00f5es<\/li>\n\n\n\n<li>Atividades<\/li>\n\n\n\n<li>Transfer\u00eancias<\/li>\n\n\n\n<li>Acomoda\u00e7\u00f5es<\/li>\n\n\n\n<li>Servi\u00e7os complementares<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nosso papel \u00e9 facilitar a reserva, prestar assist\u00eancia e acompanhar o passageiro durante todo o processo.<br>Os servi\u00e7os s\u00e3o prestados por terceiros, que s\u00e3o diretamente respons\u00e1veis pela sua execu\u00e7\u00e3o, disponibilidade, modifica\u00e7\u00f5es, cancelamentos e condi\u00e7\u00f5es de funcionamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O usu\u00e1rio aceita que a responsabilidade da Terramar Travel Hub se limita ao processo de intermedia\u00e7\u00e3o, em conformidade com a legisla\u00e7\u00e3o aplic\u00e1vel.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Disponibilidade e confirma\u00e7\u00e3o dos servi\u00e7os<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Todas as reservas est\u00e3o sujeitas a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirma\u00e7\u00e3o de disponibilidade por parte do fornecedor<\/li>\n\n\n\n<li>Condi\u00e7\u00f5es espec\u00edficas para cada servi\u00e7o<\/li>\n\n\n\n<li>Requisitos espec\u00edficos do destino (Florian\u00f3polis, Bariloche ou outros)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A Terramar Travel Hub informar\u00e1 o passageiro sobre o status da reserva e comunicar\u00e1 quaisquer atualiza\u00e7\u00f5es relevantes fornecidas pelo fornecedor.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. M\u00e9todos de pagamento e o conceito de dep\u00f3sito<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Os m\u00e9todos de pagamento podem variar dependendo de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tipo de servi\u00e7o<\/li>\n\n\n\n<li>Fornecedor final<\/li>\n\n\n\n<li>Pa\u00eds ou moeda aplicada<\/li>\n\n\n\n<li>Disponibilidade operacional<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Os m\u00e9todos de pagamento podem incluir \u2014 entre outros \u2014 transfer\u00eancia banc\u00e1ria, cart\u00f5es de d\u00e9bito\/cr\u00e9dito, dinheiro e\/ou m\u00e9todos locais como PIX no Brasil.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Os m\u00e9todos de pagamento dispon\u00edveis ser\u00e3o comunicados por um agente autorizado no momento da reserva e podem incluir op\u00e7\u00f5es locais e\/ou internacionais.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Comiss\u00f5es, reten\u00e7\u00f5es ou custos aplicados por bancos, plataformas externas ou processadores de pagamento n\u00e3o s\u00e3o de responsabilidade da Terramar Travel Hub.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>4.1 Pagamentos antecipados \/ Pagamentos parciais<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Muitos servi\u00e7os tur\u00edsticos exigem pagamento. <strong>sinal<\/strong>, normalmente equivalente a uma porcentagem do valor total.<br>Este sinal \u00e9 usado para:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Congelar pre\u00e7os, quotas e disponibilidade.<\/li>\n\n\n\n<li>Confirme a reserva com o fornecedor.<\/li>\n\n\n\n<li>Cobrir os custos operacionais antes da execu\u00e7\u00e3o do servi\u00e7o.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">O sinal <strong>n\u00e3o garante o direito autom\u00e1tico a um reembolso.<\/strong>, a menos que autorizado pelo fornecedor.<br>Em caso de cancelamento por parte do passageiro, o valor do dep\u00f3sito estar\u00e1 sujeito \u00e0s pol\u00edticas do fornecedor e poder\u00e1 ser:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Convertido em cr\u00e9dito, caso o fornecedor o permita.<\/li>\n\n\n\n<li>N\u00e3o reembols\u00e1vel<\/li>\n\n\n\n<li>Reembols\u00e1vel parcialmente<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Pol\u00edticas de cancelamento, remarca\u00e7\u00e3o e modifica\u00e7\u00e3o<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Os pedidos de cancelamento, altera\u00e7\u00e3o ou reagendamento estar\u00e3o estritamente sujeitos \u00e0s pol\u00edticas do prestador de servi\u00e7os final.<br>Em todos os casos, a Terramar Travel Hub atuar\u00e1 como intermedi\u00e1ria para gerenciar o pedido.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.1 Pol\u00edticas de cancelamento e remarca\u00e7\u00e3o<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As pol\u00edticas de cancelamento, remarca\u00e7\u00e3o e altera\u00e7\u00e3o dependem exclusivamente de cada fornecedor.<br>A Terramar Travel Hub poder\u00e1 fornecer informa\u00e7\u00f5es gerais ou espec\u00edficas quando solicitadas pelo passageiro, mas a confirma\u00e7\u00e3o de uma reserva implica a concord\u00e2ncia do usu\u00e1rio com as pol\u00edticas vigentes do respectivo fornecedor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cada atividade ou servi\u00e7o pode ter condi\u00e7\u00f5es espec\u00edficas, especialmente durante a alta temporada ou para excurs\u00f5es muito procuradas. Portanto, recomenda-se que os passageiros consultem um agente autorizado caso necessitem de esclarecimentos adicionais.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.2 Reprograma\u00e7\u00e3o<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Desde que o fornecedor o permita, o passageiro pode solicitar uma remarca\u00e7\u00e3o ou altera\u00e7\u00e3o da data.<br>Caso isso n\u00e3o seja poss\u00edvel, ser\u00e3o consideradas alternativas como as seguintes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cr\u00e9ditos a favor do passageiro<\/li>\n\n\n\n<li>Aplicar o valor a outro servi\u00e7o dispon\u00edvel.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A aprova\u00e7\u00e3o final de quaisquer altera\u00e7\u00f5es est\u00e1 sujeita \u00e0s pol\u00edticas do respectivo fornecedor.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Responsabilidade do Usu\u00e1rio<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O usu\u00e1rio concorda com:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Forne\u00e7a informa\u00e7\u00f5es verdadeiras, completas e atualizadas.<\/li>\n\n\n\n<li>Utilize o site de forma adequada e respeitosa.<\/li>\n\n\n\n<li>Consulte as condi\u00e7\u00f5es espec\u00edficas de cada servi\u00e7o antes de reservar.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A Terramar Travel Hub n\u00e3o se responsabiliza por erros resultantes de dados incorretos ou incompletos fornecidos no momento da reserva (por exemplo: nomes, datas, documentos, requisitos legais, etc.).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Responsabilidade do Terramar Travel Hub<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nossa responsabilidade se limita a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gerenciar reservas<\/li>\n\n\n\n<li>Fornecer apoio e assist\u00eancia.<\/li>\n\n\n\n<li>Denunciar pol\u00edticas de fornecedores<\/li>\n\n\n\n<li>Facilitar pagamentos de acordo com a disponibilidade e as condi\u00e7\u00f5es.<\/li>\n\n\n\n<li>Para atender \u00e0s d\u00favidas e necessidades dos passageiros durante o processo de intermedia\u00e7\u00e3o.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o nos responsabilizamos por:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mudan\u00e7as clim\u00e1ticas<\/li>\n\n\n\n<li>For\u00e7a Maior<\/li>\n\n\n\n<li>Encerramento de atividades de fornecedores ou falhas operacionais<\/li>\n\n\n\n<li>Altera\u00e7\u00f5es nas taxas que est\u00e3o fora do controle da ag\u00eancia<\/li>\n\n\n\n<li>Perdas ou incidentes ocorridos durante a presta\u00e7\u00e3o do servi\u00e7o.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A responsabilidade final recai sobre o fornecedor direto, de acordo com as normas que regem a intermedia\u00e7\u00e3o tur\u00edstica.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Propriedade Intelectual<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Todo o conte\u00fado do site \u2014 textos, imagens, logotipos, designs, estrutura visual e material informativo \u2014 \u00e9 propriedade da Terramar Travel Hub ou \u00e9 utilizado com as devidas autoriza\u00e7\u00f5es.<br>\u00c9 proibida a reprodu\u00e7\u00e3o, c\u00f3pia ou distribui\u00e7\u00e3o sem autoriza\u00e7\u00e3o expressa.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Cookies e ferramentas tecnol\u00f3gicas<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O site pode utilizar ferramentas t\u00e9cnicas, como cookies pr\u00f3prios ou de terceiros, para melhorar a experi\u00eancia do usu\u00e1rio.<br>Eles n\u00e3o s\u00e3o usados para fins de monitoramento invasivo.<br>O usu\u00e1rio pode gerenciar a aceita\u00e7\u00e3o ou rejei\u00e7\u00e3o a partir do seu navegador.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Liga\u00e7\u00f5es externas<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O site pode conter links para plataformas externas (por exemplo, WhatsApp, fornecedores, m\u00e9todos de pagamento).<br>A Terramar Travel Hub n\u00e3o se responsabiliza pelo conte\u00fado, funcionamento ou pol\u00edticas dessas plataformas.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Altera\u00e7\u00f5es aos Termos<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A Terramar Travel Hub \u2013 Ag\u00eancia de Viagens Online poder\u00e1 atualizar estes Termos e Condi\u00e7\u00f5es a qualquer momento.<br>As modifica\u00e7\u00f5es entrar\u00e3o em vigor ap\u00f3s a publica\u00e7\u00e3o neste site, e a data da atualiza\u00e7\u00e3o estar\u00e1 vis\u00edvel no in\u00edcio do documento.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>12. Contato<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para d\u00favidas, assist\u00eancia ou solicita\u00e7\u00f5es relacionadas a estes Termos e Condi\u00e7\u00f5es, entre em contato conosco atrav\u00e9s do seguinte endere\u00e7o:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce9 <strong><a>terramartravelhub@gmail.com<\/a><\/strong><br>\ud83d\udcde <strong>WhatsApp Bariloche:<\/strong> +54 9 294 489-9880<br>\ud83d\udcde <strong>WhatsApp Florian\u00f3polis:<\/strong> +55 48 9156-0502<br>\ud83c\udf10 <strong>terramartravelhub.com<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcc4 T\u00c9RMINOS Y CONDICIONES DE USO \u00daltima actualizaci\u00f3n: Noviembre 2025Terramar Travel Hub \u2013 Agencia de Turismo OnlineDominio: terramartravelhub.com 1. Aceptaci\u00f3n de los T\u00e9rminos Al acceder a terramartravelhub.com y\/o contratar nuestros servicios, el usuario reconoce haber le\u00eddo, comprendido y aceptado estos T\u00e9rminos y Condiciones.Si no est\u00e1 de acuerdo con alguno de los puntos aqu\u00ed detallados, deber\u00e1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2248","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\ud83d\udcc4 T\u00c9RMINOS Y CONDICIONES DE USO \u00daltima actualizaci\u00f3n: Noviembre 2025Terramar Travel Hub \u2013 Agencia de Turismo OnlineDominio: terramartravelhub.com 1. 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